Terms of Service

1. Acceptance of Terms

By installing and using Social Proof Popup ("the App"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not install or use the App.

These Terms constitute a legal agreement between you ("Merchant," "you," or "your") and Laparaneza ("we," "us," or "our"), the developer of Social Proof Popup.

By using the App, you represent that you are at least 18 years old and have the authority to enter into this agreement on behalf of your business.

2. Description of Service

Social Proof Popup is a Shopify application that displays real-time purchase notification popups on your online store. The App is designed to:

• Show recent purchase activity to your store visitors
• Display product information and buyer location (city/country only)
• Provide analytics and insights about popup performance
• Help build social proof and potentially increase conversions

We reserve the right to modify, suspend, or discontinue any part of the service at any time with reasonable notice.

3. Account and Access

To use the App, you must:

• Have an active Shopify store
• Install the App through the Shopify App Store or our website
• Grant the necessary permissions for the App to function

You are responsible for maintaining the security of your Shopify account. We are not liable for any unauthorized access to your account.

4. Pricing and Billing

Free Plan

The Free plan provides access to demo mode with sample data and basic customization options at no cost. The Free plan does not display real order data from your store.

Pro Plan

The Pro plan is billed monthly at $9.99 USD per month through Shopify's billing system. The Pro plan includes:

• Real order data integration
• Full customization options
• Analytics dashboard
• Priority support

Free Trial

New Pro subscriptions include a 7-day free trial. During the trial, you have full access to Pro features. You will not be charged during the trial period. If you cancel before the trial ends, you will not be charged.

Billing

All billing is handled through Shopify's billing system. Charges will appear on your Shopify invoice. By subscribing to the Pro plan, you authorize Shopify to charge your payment method on file.

Cancellation and Refunds

You may cancel your subscription at any time by uninstalling the App from your Shopify admin. Upon cancellation, you will retain access until the end of your current billing period. We do not provide prorated refunds for partial months.

5. User Obligations

By using Social Proof Popup, you agree to:

• Use the App only for lawful purposes
• Not use the App to display false or misleading information
• Display only genuine purchase notifications from real orders
• Comply with all applicable laws and regulations, including consumer protection laws
• Comply with Shopify's Terms of Service and Acceptable Use Policy
• Not attempt to reverse engineer, modify, or exploit the App
• Not use the App in any way that could damage, disable, or impair our services

Consumer Protection Compliance

Many jurisdictions have laws regarding advertising and consumer protection. You are solely responsible for ensuring your use of social proof notifications complies with laws in your jurisdiction, including but not limited to FTC guidelines (USA), Consumer Rights Act (UK), and similar regulations.

6. Data Protection and GDPR

Merchant as Data Controller

For the purposes of data protection law (including GDPR), you (the Merchant) are the Data Controller for your end-customers' personal data. This means you are responsible for:

• Ensuring you have a lawful basis to display customer location data
• Updating your store's privacy policy to reflect use of our App
• Responding to data subject access requests from your customers
• Ensuring compliance with applicable data protection laws

Laparaneza as Data Processor

We act as a Data Processor when handling end-customer data on your behalf. Our obligations as a processor are detailed in our Data Processing Agreement (DPA), which forms part of these Terms.

Data Processing Agreement

By using the App, you agree to our Data Processing Agreement, which complies with GDPR Article 28 requirements. The DPA covers:

• Nature and purpose of processing
• Types of personal data processed
• Our obligations as a processor
• Sub-processor arrangements
• Data breach notification procedures
• Data deletion upon termination

Privacy Policy

Please review our Privacy Policy to understand how we collect, use, and protect data.

7. Intellectual Property

The App, including its design, features, code, documentation, and branding, is owned by Laparaneza and protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the App for its intended purpose while your subscription is active.

You may not:

• Copy, modify, or distribute the App's code
• Reverse engineer or decompile the App
• Remove any proprietary notices from the App
• Use our branding without permission

You retain all rights to your store content, products, and customer data.

8. Disclaimer of Warranties

THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT:

• The App will meet your specific requirements
• The App will be uninterrupted, timely, secure, or error-free
• The App will increase your sales or conversions
• Any errors in the App will be corrected
• The App will be compatible with all browsers or devices

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LAPARANEZA SHALL NOT BE LIABLE FOR:

• Any indirect, incidental, special, consequential, or punitive damages
• Any loss of profits, revenue, data, or business opportunities
• Any damages resulting from your use or inability to use the App
• Any damages resulting from unauthorized access to your data
• Any damages resulting from third-party services or content

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE APP SHALL NOT EXCEED THE GREATER OF:

• The amount paid by you for the App in the twelve (12) months preceding the claim, or
• One hundred US dollars ($100 USD)

10. Indemnification

You agree to indemnify, defend, and hold harmless Laparaneza and its officers, directors, employees, agents, and affiliates from any claims, damages, losses, liabilities, costs, or expenses (including reasonable legal fees) arising from:

• Your use of the App
• Your violation of these Terms
• Your violation of any applicable law or regulation
• Your violation of any third-party rights
• Any dispute between you and your customers related to the App

11. Termination

Termination by You

You may terminate this agreement at any time by uninstalling the App from your Shopify admin. Upon uninstallation, all data associated with your shop will be deleted immediately.

Termination by Us

We reserve the right to terminate or suspend your access to the App at any time, with or without cause or notice, for conduct that we believe:

• Violates these Terms
• Is harmful to other users, us, or third parties
• Violates any applicable law or regulation
• Involves fraudulent or deceptive practices

Data Handling on Termination

Upon termination (whether by you or us), we will delete all data associated with your shop, including order data, settings, and access tokens. This deletion is permanent and cannot be reversed.

12. Modifications to Terms

We may modify these Terms at any time. When we make changes:

• We will update the "Last updated" date at the top of this page
• For material changes, we will provide notice through the App or via email
• Changes will be effective upon posting unless otherwise stated

Your continued use of the App after changes constitutes acceptance of the modified Terms. If you do not agree to the changes, you must stop using the App and uninstall it.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates (Dubai), without regard to its conflict of law provisions.

For users in the European Economic Area, nothing in these Terms shall limit or exclude any rights you may have under GDPR or other applicable data protection laws.

14. Dispute Resolution

In the event of any dispute arising from these Terms or your use of the App:

1. Informal Resolution: We encourage you to contact us first at support@laparaneza.com to seek an informal resolution
2. Mediation: If informal resolution fails, either party may propose mediation before pursuing other remedies
3. Legal Proceedings: Any legal proceedings shall be brought in the courts of Dubai, UAE, unless otherwise required by applicable law

EU consumers may have the right to bring proceedings in their country of residence under EU consumer protection law.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, and Data Processing Agreement, constitute the entire agreement between you and Laparaneza regarding the App. These Terms supersede any prior agreements or understandings, whether written or oral.